Coronavirus (COVID-19) Update

March 16, 2020

At Protech, the safety and health of our teammates, customers and vendors is our highest priority. We will follow the guidance of the CDC and local officials as we adhere to new operating procedures that limit personal contact and protect our teammates, customers and vendors, allowing us to continue Giving Lives the All Clear.

WE ARE ESSENTIAL AND SO IS YOUR SAFE TRANSPORTATION
Protech is considered an essential business. The Federal Cybersecurity & Infrastructure Security Agency (CISA) and local orders recognize the essential nature of auto repair. We have a duty to ensure that Advanced Driver-Assistance Systems – and people’s lives – continue running safely and smoothly. We understand that our customers need safe, reliable transportation to get to important doctors’ appointments, shop for groceries, pick up medication at pharmacies, and handle the daily activities that bring them health and security. We also support our teammates as they try to make a living, put food on their tables, pay rent and have a sense of safety and security.

KEEPING YOU AND OUR TEAM SAFE
Protech has implemented a range of protective measures and adjusted our operating processes to avoid the spread of COVID-19 among teammates, customers and vendors. A few examples include: mandatory safety training for all teammates, mandatory face masks inside centers, strict social distancing guidelines, mandatory processes for disinfecting equipment multiple times daily, disinfecting vehicles before and sanitizing with disinfectant cleaners after service, and the use of technology to limit personal contact. We have modified our service process from start to finish to ensure the safety and health of our teammates and customers.

BEFORE, DURING AND AFTER EVERY SERVICE

  • Everyone entering our facilities must wear a face mask. This includes teammates, customers and vendors.
  • We will clean and disinfect frequently-touched surfaces upon drop-off, such as the steering wheel, door handle, etc.
  • We will wear disposable gloves and throw them away after every use.
  • We sanitize every vehicle with disinfectant cleaners prior to pickup or delivery.

ADDITIONAL SUPPORT FOR OUR TEAMMATES
In support of our center teammates, Protech provides all teammates with paid time off and sick time benefits to ensure financial security in times like this, as well as access to a voluntary short-term disability plan. We also offer an Employee Assistance Program with counseling services and other support services as part of our benefits package. In addition to these standard benefits, we have also implemented an Emergency Paid Sick Time Policy to provide teammates with up to 80 hours of additional paid time off and sick time, specifically to help teammates through this emergency situation.

Additional Questions:

PROTECH WORK REQUEST FORM Submit this form and our Protech dispatch team will contact you to schedule the right virtual, mobile or other service for you. Contact Information
Vehicle Information
Work Request PLEASE BE DESCRIPTIVE AS POSSIBLE WHEN WRITING WHAT WORK IS BEING REQUESTED. Optional
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