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WE ARE HERE FOR YOU

Protech is considered an essential business. The Federal Cybersecurity & Infrastructure Security Agency (CISA) and local orders recognize the essential nature of auto repair. As an essential business, we are ready to help get you back on the road safely. Your car is essential to you, and Giving Lives the All Clear is essential to us.

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Comunicado al Cliente de Protech

En Protech Automotive Solutions, la seguridad y salud de nuestros clientes y compañeros de equipo es nuestra principal prioridad. Continuaremos siguiendo las indicaciones de los CDC y los funcionarios de salud pública locales mientras ajustamos nuestras prácticas empresariales a fin de abordar los desafíos actuales.

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Coronavirus (COVID-19) Update

March 16, 2020

At Protech, the safety and health of our teammates, customers and vendors is our highest priority. We will follow the guidance of the CDC and local officials as we adhere to new operating procedures that limit personal contact and protect our teammates, customers and vendors, allowing us to continue Giving Lives the All Clear.

WE ARE ESSENTIAL AND SO IS YOUR SAFE TRANSPORTATION
Protech is considered an essential business. The Federal Cybersecurity & Infrastructure Security Agency (CISA) and local orders recognize the essential nature of auto repair. We have a duty to ensure that Advanced Driver-Assistance Systems – and people’s lives – continue running safely and smoothly. We understand that our customers need safe, reliable transportation to get to important doctors’ appointments, shop for groceries, pick up medication at pharmacies, and handle the daily activities that bring them health and security. We also support our teammates as they try to make a living, put food on their tables, pay rent and have a sense of safety and security.

KEEPING YOU AND OUR TEAM SAFE
Protech has implemented a range of protective measures and adjusted our operating processes to avoid the spread of COVID-19 among teammates, customers and vendors. A few examples include: mandatory safety training for all teammates, mandatory face masks inside centers, strict social distancing guidelines, mandatory processes for disinfecting equipment multiple times daily, disinfecting vehicles before and sanitizing with disinfectant cleaners after service, and the use of technology to limit personal contact. We have modified our service process from start to finish to ensure the safety and health of our teammates and customers.

BEFORE, DURING AND AFTER EVERY SERVICE

  • Everyone entering our facilities must wear a face mask. This includes teammates, customers and vendors.
  • We will clean and disinfect frequently-touched surfaces upon drop-off, such as the steering wheel, door handle, etc.
  • We will wear disposable gloves and throw them away after every use.
  • We sanitize every vehicle with disinfectant cleaners prior to pickup or delivery.

ADDITIONAL SUPPORT FOR OUR TEAMMATES
In support of our center teammates, Protech provides all teammates with paid time off and sick time benefits to ensure financial security in times like this, as well as access to a voluntary short-term disability plan. We also offer an Employee Assistance Program with counseling services and other support services as part of our benefits package. In addition to these standard benefits, we have also implemented an Emergency Paid Sick Time Policy to provide teammates with up to 80 hours of additional paid time off and sick time, specifically to help teammates through this emergency situation.

Additional Questions:

What extra precautions are you taking to ensure the safety of vulnerable teammates and customers?

Centers are cleaned and disinfected twice daily. Everyone inside our facilities is required to wear a facial mask/covering, including teammates, customers and vendors. We will allow for adequate social distancing between our teammates and customers or vendors (6 feet) during in-person interactions. We ask that all customers remove all personal items from vehicles prior to drop-off. We will clean and disinfect frequently-touched surfaces upon vehicle drop-off, such as the steering wheel, door handle, etc. We will wear disposable gloves and throw them away after every use. Every vehicle is sanitized with disinfectant cleaners prior to pick-up or delivery. We offer several contactless options, including electronic paperwork if you prefer. Additionally, our teammates are dedicated to hand washing between personal interactions and as many times as possible throughout the day. We encourage our customers to join us with frequent hand washing and the use of hand sanitizers.

Is the Protech corporate office open and what is happening to support all of your mobile and ADAS teams?

The Protech corporate support office is open and staffed. We are focused on providing assistance and resources to our mobile and ADAS teams. Our purpose of Giving Lives the All Clear remains constant and guides us as we make daily decisions in this ever-changing environment. We are working to support our teammates, customers and communities the best way we know how – by getting cars safely back on the road

How is senior leadership at Protech addressing this situation?

Protech senior leadership is at the office and working alongside support center teammates to give our mobile and ADAS teams the resources that they need. Leadership is closely following this ever-changing situation and seeking input from expert sources in order to make well-informed decisions. They take this situation very seriously and carefully make decisions that will impact our teammates, customers, vendors and communities.

What is Protech doing to give back to those impacted by COVID-19?

We know that many of our teammates will be financially impacted by the COVID-19 pandemic. To help our teammates financially through this difficult time, we have established a Relief Program through the Caliber Foundation, a 501(c)(3), with initial funding coming from the deferral of our executives’ salaries and donations from our Private Equity owners. Grants from this Program will be available, by application, to teammates who are hardest hit and have challenges with financial resources like rent or mortgage payments, buying groceries, paying for utilities, making car payments for transportation to get to/from work or handling medical-related expenses like co-payments or out-of-pocket expenses.

If you are interested in donating to the Caliber Foundation Catastrophe Relief Program, you can do so here: www.CaliberDonations.com, then selecting Option 01 – Catastrophe Relief Program.

We will provide regular updates to our Protech family on the activities of the Relief Program.

Thank you for contacting us. A Protech representative will contact you shortly.